Support Services - Level 1 & 2 |
Production Support Services - Level 1 and 2, Live and RemoteMany business environments using mission critical applications to enable/support business processes can not afford to have excessive downtime due to the nature of customer commitments and time sensitivities for delivery. Order fulfillment commitments and delivery schedules drive the need for maximum uptime and minimized downtime.
Catalyst Solutions has developed and offers an advanced remote application and production support services used by global customers since 2001. The Catalyst Support Team in comprised of a wide range of professional staff in areas of engineering, manufacturing engineering, process engineering, Information Technology, network administration, database administration and fault isolation engineering. The Catalyst Support Team provides these support services remotely using advanced remote connectivity and troubleshooting software tools to its global customers on a 24 hours/day, 7 days/week and 365 days/year basis.
Over the past 11 years, the Catalyst Support Team has developed a variety of monitoring and alarming software tools used to monitor the health and performance of the customer's supported environment. Using proven, industry accepted processes and standards along with a host of advanced monitoring tools, the Catalyst Support Team can extend the effective "Mean Time Between Failures (MTBF)" and reduce the "Mean Time To Repair (MTTR)" for virtually any operating environment that is challenged by data integrity, process alignment, staff proficiencies and etc.
The Catalyst Support Services' offering is not your typical, "run-of-the-mill" Help Desk that only logs and tracks incidents. The Catalyst Support Services is a proactive, intermediary support service that can remedy over 99.2% of a matured environments trouble calls without escalation to a 3rd or 4th level of application support.
In the last 11 years, global customers can attest that the Catalyst Production Support Services delivers to expectations and requirements and at a total cost substantially lower than internally managed support programs. Contact the Catalyst Sales team today to get an estimate on delivery these services to your mission critical environments. |